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Terms of Service.

Last updated: March 2026

Contents
  • Acceptance
  • Services
  • Project Engagements
  • Payment
  • Digital Products Store
  • Intellectual Property
  • Logo Lab
  • Acceptable Use
  • Disclaimers
  • Liability
  • Governing Law
  • Changes
  • Contact

Acceptance of Terms

By accessing this website or engaging Craftsynk for design services, you agree to be bound by these Terms of Service. If you do not agree, please do not use this site or our services.

These terms apply to all visitors, clients, and anyone else who interacts with Craftsynk or its website.

Services

Craftsynk provides brand identity design services including, but not limited to: logo design, brand guidelines, typography systems, color architecture, corporate identity assets, and brand audits.

All work is custom and project-based. Scope, deliverables, timelines, and fees are agreed upon individually before work commences, typically through a project brief and written agreement or proposal.

Craftsynk reserves the right to decline any project inquiry at its discretion.

Project Engagements

Proposals and Agreements

Each project begins with a proposal outlining deliverables, timelines, revision rounds, and fees. Work does not begin until both parties have confirmed the scope in writing.

Revisions

Revision rounds are defined per project. Requests beyond the agreed scope will be quoted and billed as additional work. Feedback should be consolidated and provided within the agreed feedback windows.

Client Responsibilities

Clients are responsible for providing accurate brand information, timely feedback, and any required content or assets (text, existing logos, etc.). Delays caused by late client feedback may affect agreed timelines.

Project Cancellation

If a project is cancelled after work has commenced, fees for completed work phases are non-refundable. The specific terms are outlined in each project agreement.

Payment

Projects typically require a deposit (50% of total project fee) before work begins. The remaining balance is due upon project completion and before final file delivery. Specific payment terms are defined in each project agreement.

All prices are in USD unless otherwise stated. Late payments may incur a 1.5% monthly interest fee. Craftsynk reserves the right to pause work on overdue accounts.

Final files are not delivered until full payment has been received. Work-in-progress files shown during the design process remain the property of Craftsynk until payment is complete.

Digital Products Store

Overview

Craftsynk operates a Design Asset Store at craftsynk.com/store selling digital products including logo templates, brand kit bundles, social media template packs, and typography guides. All purchases are processed by Gumroad, an independent third-party platform. By purchasing, you agree to these terms and to Gumroad's Terms of Service.

Licence

Upon purchase of any paid digital product, Craftsynk grants you a non-exclusive, perpetual, commercial licence to use, adapt, and incorporate the product into your own work or client work. Specifically you may:

  • Use the templates for personal or commercial projects
  • Modify, customise, and adapt the files for specific use cases
  • Deliver adapted versions to your clients as part of a design engagement

You may not:

  • Resell, redistribute, sublicence, or share the original source files with any third party
  • Claim original authorship of unmodified templates
  • Bundle or repackage templates for resale as a template product
  • Use any template as part of a competing design asset product or marketplace listing

The free Type Pairing Guide is provided for personal and professional reference under the same terms — redistribution of the PDF is not permitted.

Delivery

All digital products are delivered instantly via Gumroad following payment confirmation. You will receive an email with a download link from Gumroad. Files remain accessible in your Gumroad library for re-download. Craftsynk is not responsible for technical issues with Gumroad's delivery infrastructure.

Refund Policy

Because digital products are delivered immediately upon purchase and cannot be "returned", all sales are final once a file has been downloaded.

Exceptions — we will issue a full refund if:

  • You were charged but did not receive a download link and we are unable to resolve delivery within 48 hours
  • The file is corrupted or technically unusable and we cannot provide a working replacement
  • A duplicate charge occurred

To request a refund under these conditions, email [email protected] within 14 days of purchase with your Gumroad order number.

If you have a question before buying, reach out first — we are happy to confirm compatibility, file formats, or what's included before you commit to a purchase.

Product Updates

We may periodically update products with improved files or additional assets. Updates to existing products will be made available to previous purchasers at no additional charge where reasonably practicable.

Payment Processing

All payments are processed securely by Gumroad. Craftsynk does not collect, store, or process payment card details. For payment disputes, contact Gumroad directly via their support at gumroad.com.

Intellectual Property

Upon payment in full

Upon receipt of full project payment, Craftsynk transfers all rights to the final agreed deliverables to the client. The client receives full commercial ownership of the final logo and brand identity assets.

What Craftsynk retains

Craftsynk retains the right to:

  • Display completed projects in its portfolio and on social media
  • Reference the client by name as a past or current client
  • Use project work in case studies and promotional materials

If you require full confidentiality, this must be agreed upon in writing before work commences (NDA terms apply and may affect pricing).

Client-provided content

Clients warrant that any materials, logos, text, or assets they provide for use in the project do not infringe on any third-party rights. The client accepts full liability for any content they supply.

Logo Lab

Logo Lab is a free, experimental tool that generates AI-assisted typographic wordmark concepts. It is provided as-is for exploration purposes only.

  • Concepts generated are not professionally finalised designs and should not be used as-is for commercial branding without further professional development
  • Craftsynk makes no guarantee of uniqueness for generated concepts — similar results may appear for different users
  • SVG downloads are provided to Logo Lab subscribers for personal exploration. Commercial use requires a proper design engagement with Craftsynk
  • Craftsynk reserves the right to discontinue or modify Logo Lab at any time

Acceptable Use

You agree not to use this website to:

  • Submit false, misleading, or fraudulent project information
  • Attempt to gain unauthorised access to any part of the site or its systems
  • Scrape, harvest, or collect data from the site in an automated manner
  • Upload or transmit any harmful, offensive, or illegal content
  • Impersonate another person or entity

Disclaimers

This website and all content on it are provided "as is" without warranties of any kind, either express or implied. Craftsynk does not warrant that the site will be error-free, uninterrupted, or free of security issues.

Design outcomes are subjective. Craftsynk's work reflects its professional judgement and agreed brief — we cannot guarantee specific business outcomes (e.g., increased sales, brand recognition) as a result of our design services.

Limitation of Liability

To the maximum extent permitted by law, Craftsynk shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of this website or our services.

Craftsynk's total liability for any claim arising from a project engagement shall not exceed the total fees paid by the client for that specific project.

Governing Law

These Terms of Service are governed by applicable law. Any disputes shall be resolved through good-faith negotiation first. If unresolved, disputes shall be subject to binding arbitration or the courts of competent jurisdiction as applicable.

Changes to These Terms

Craftsynk reserves the right to update these Terms of Service at any time. Updated terms will be posted on this page with a revised "Last updated" date. Continued use of the site or services after changes constitutes acceptance of the new terms.

Contact

Questions about these terms or our services should be directed to:

Craftsynk
Email: [email protected]
Website: craftsynk.com

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